Returns & Refunds Policy

Customers are entitled to request a return or refund within 14 days of receiving their order without providing a reason.

The deadline for requesting a cancellation or return is 14 days from the date the Customer (or a third party designated by the Customer, other than the carrier) takes physical possession of the products.

To exercise the right to return, the Customer must inform Hypenova of their decision via a clear written statement.

• Contact Email: hypenova@gmail.com

Hypenova will issue the refund no later than 14 days from the day we receive and inspect the returned merchandise. The refund will be processed using the same payment method used for the original purchase, and the Customer will not incur any additional refund transaction fees from Hypenova.

Conditions for Returns (Apparel & Handbags):

To be eligible for a return, please ensure that:

• The items were purchased within the last 14 days.

• The items are unworn, unwashed, undamaged, and free of odors (such as perfume, deodorant, or detergent).

• The items remain in their original condition with all brand tags, labels, hygiene seals, and original packaging/boxes intact.

Non-returnable items:

• Custom-made, tailored, or personalized items requested by the Customer.

• Underwear, swimwear, or personal intimacy garments for hygiene and health protection reasons once unsealed.

• Items with removed or damaged tags, or items showing signs of wear/damage caused by improper use or care after delivery.

Hypenova reserves the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion upon inspection.

Return Shipping Process

The Customer is responsible for paying shipping costs and assumes all risk associated with returning items to Hypenova. Please package the items securely and send them to:

Hypenova cannot be held responsible for items damaged or lost in return transit. Therefore, we strongly recommend using an insured and trackable shipping service (with a tracking number). Refunds will only be issued once the returned items are physically received and inspected.

Gift Returns

If the item was marked as a gift when purchased and shipped directly to the Customer, the Customer will receive a gift store credit equivalent to the value of the return once the item is received and inspected.

If the item was not marked as a gift when purchased, or if the gift giver had the order delivered to themselves to hand over later, any refund will be issued back to the original purchaser.

Contact Us

If the Customer has any questions regarding this Returns & Refunds Policy, please reach out to Hypenova Customer Support at:

hypenova88@gmail.com